Shipping & Delivery Policy
Production times, shipping options, international delivery, customs and transit-damage claims for BoxAura Packaging orders.
Last updated: 26 July 2026
Production time vs shipping time
Your delivery date has two parts: production time (making your order — quoted per product, counted in business days from proof approval and payment) and shipping time (carrier transit — depends on destination and service level). Both are stated on your quote so there are no surprises.
Where we deliver
We deliver to the UK, US and most countries worldwide. Shipping options and costs are confirmed on your quote based on destination, weight and volume. Bulk orders typically ship boxed on pallets; smaller runs ship as parcel freight.
International orders, duties & customs
For international shipments, any import duties, tariffs, taxes (including VAT/sales tax where applicable) and customs clearance fees at the destination are the buyer's responsibility unless your quote explicitly states otherwise (e.g. DDP terms). Customs processing can add time beyond quoted transit estimates and is outside our control.
Partial shipments
Large orders may ship in more than one consignment. Where the overs/unders tolerance applies (see Terms), the delivered quantity may vary by up to ±5% of the ordered quantity.
Delays
Quoted transit times are carrier estimates, not guarantees. We are not liable for delays caused by carriers, customs, weather or other events outside our control — but if a shipment looks stuck, contact us and we will chase the carrier on your behalf.
Damage in transit
Please inspect your order on arrival. If packaging or products are damaged, note it with the carrier where possible and email info@boxaurapackaging.com within 7 days of delivery with photos of both the shipping cartons and the affected products. See our Returns & Refunds Policy for how claims are resolved.
Contact
Shipping questions: info@boxaurapackaging.com.
Frequently asked questions
How long will my order take in total?
Production time (quoted per product, from proof approval + payment) plus shipping transit (quoted per destination). Both parts are stated on your quote.
Who pays import duties and customs fees?
For international orders, destination duties, taxes and clearance fees are the buyer's responsibility unless your quote explicitly says otherwise. We'll flag expected charges where we can.
My delivery arrived damaged — what do I do?
Note the damage with the carrier if possible, photograph the shipping cartons and affected products, and email info@boxaurapackaging.com within 7 days of delivery. We'll resolve it under our Returns & Refunds Policy.
Need a packaging quote?
Browse the catalog or send one RFQ with sizes, materials and print notes.