Privacy Policy
How BoxAura Packaging collects, uses and protects the personal information you share when you request a quote, order samples, or contact us.
Last updated: 26 July 2026
Who we are
This website is operated by SSH Valore Group Ltd, trading as BoxAura Packaging ("we", "us", "our"), registered at [PLACEHOLDER: Registered Business Address]. We are the data controller for personal information collected through this website. This policy explains what we collect, why, and the rights you have over it.
Information we collect
When you submit a quote request, sample request, contact form, or chat message, we collect what you provide directly: your name, email address, phone number, company name, delivery country, and any message, product specifications, or artwork files you include.
We also automatically collect limited technical information — IP address, browser type, and pages visited — used for security, rate-limiting and to understand how the site is used.
How we use your information
We use your information to prepare and send your quote, arrange samples, communicate about your inquiry or order, and — only where you've agreed — send occasional updates about our products. The legal bases we rely on are: performance of a contract (preparing your quote/order), legitimate interest (site security, improving our service), and consent (marketing).
We do not sell your personal information and we do not share it with third parties for their own marketing.
Who we share it with
We share information only with service providers who help us run this website and serve you, and only to the extent needed: our website hosting provider, database hosting provider, email delivery provider, file/image storage provider, and live-chat provider. Each processes your data under contract on our instructions. Artwork and specification files may be shared with our vetted production partners solely to produce your order.
International transfers
We serve customers in the UK, US and internationally, so your information may be processed outside your home country. Where required, we rely on appropriate safeguards such as standard contractual clauses.
Data retention
We keep inquiry and quote records for as long as reasonably necessary for business, tax and legal purposes, then delete or anonymise them. You can request earlier deletion at any time (see below).
Your rights
UK / EU visitors (UK GDPR & GDPR): you have the right to access, correct, delete, restrict or object to our processing of your personal data, and the right to data portability. You may also complain to the ICO (UK) or your local supervisory authority.
California visitors (CCPA/CPRA): you have the right to know what personal information we collect, to request its deletion, to correct it, and to not be discriminated against for exercising these rights. We do not "sell" or "share" personal information as defined by the CCPA.
To exercise any right, email info@boxaurapackaging.com — we respond to verified requests within the legally required timeframe (30 days in most cases).
Contact
Questions about this policy or your data: info@boxaurapackaging.com.
Frequently asked questions
Do you sell or share my information with third parties for marketing?
No. We only share information with the service providers needed to run this website and produce your order — hosting, email delivery, file storage, live chat and our production partners — under contract, on our instructions.
How do I get my data deleted?
Email info@boxaurapackaging.com from the address you used with us and ask for deletion. We verify the request and action it within the legally required timeframe — typically 30 days.
Where is my data stored?
On the infrastructure of our hosting and storage providers, which may be located outside your home country. Where required by law, transfers are protected by safeguards such as standard contractual clauses.
Need a packaging quote?
Browse the catalog or send one RFQ with sizes, materials and print notes.